Step by step
- Log in at mega63.com. No account yet? Register with a phone number first.
- Open the Cuci tab in the account’s bottom bar (next to Deposit and Rekod).
- Choose a payout method from the options shown for your account.
- Enter the amount — RM50 minimum — and check the destination account details carefully.
- Submit. The status appears in the Rekod tab; that is where to check, not by sending a second request.
Amounts, limits and timing
| Detail | Published information |
|---|---|
| Minimum withdrawal | RM50 |
| Minimum deposit | RM5 |
| Processing time | No guaranteed duration is published. Check the status in Rekod and confirm the estimate with Customer Service. |
| Daily limits and fees | Confirm the limits, charges (if any) and supported methods in your account before submitting. |
Why a withdrawal is delayed
- Identity check. The published terms allow MEGA63 to ask for identification or payment-related information before approving a withdrawal.
- Destination details. A name or account number that does not match has to be corrected first — ask support whether any detail needs correcting.
- Promotion conditions. The general terms and any applicable promotion terms can affect whether funds can be withdrawn. Ask for the specific conditions and the calculation applied to your request.
- Waiting on the bank. A request marked as paid can take time on the bank’s side; get the payment reference and processing date.
What to send Customer Service
The amount, the time of the request, the method chosen and the transaction reference. Never send a password, PIN or one-time code — nobody at MEGA63 needs them. And do not keep playing just to try to “clear” a delayed withdrawal without an explanation; get the account-specific answer first.
Common questions about withdrawing
What is the minimum withdrawal at MEGA63?
RM50. The minimum deposit is RM5. Both figures are published on the public portal and apply to every method.
How long does a MEGA63 withdrawal take?
No guaranteed processing time is published in the public terms reviewed. Each request’s status is visible in the Rekod (records) tab and can be confirmed with Customer Service. A page promising “3 minutes” is not this operator.
Can I withdraw to Touch ’n Go eWallet?
The payout methods available to your account are shown when you make the request in the Cuci tab. Check there rather than assuming an e-wallet payout.
Why is my withdrawal delayed or rejected?
The usual causes: an identity check (the terms allow MEGA63 to ask for identification before approving a withdrawal), destination account details that need correcting, promotion conditions not yet met, or waiting on the bank. Ask Customer Service which stage applies — a bare “processing” status does not say why.
Before you submit a request
Check that the address bar shows mega63.com and that the destination account is your own. One request at a time: a second request while the first is processing only adds checks.
Keep a screenshot of the request and its reference until the money arrives. If something is unclear, ask which stage the request is at — review, additional information, awaiting payment or awaiting the bank — because each one needs a different action.