Player protection

Staying in control — and how to stop

MEGA63 is for players aged 18 and over. Gambling is entertainment, not income. If it has stopped feeling that way, this page explains what to do next.

The signs worth taking seriously

• Playing with money set aside for bills, rent or family
• Depositing again immediately after a loss, to win it back
• Borrowing money, or hiding how much has been spent
• Playing longer than intended, most times you play
• Feeling anxious or irritable when not playing

One of these is worth watching. Several together is worth acting on today.

Practical steps that work

Set the amount before you start

Decide the figure before opening any game, and treat it the way you would treat the cost of a night out — money already spent, whatever happens next.

Never chase a loss

A loss is not a debt to be recovered. Depositing again to win it back is the single most common way a controlled session becomes an uncontrolled one.

Take the account out of reach

Remove saved card and e-wallet details from the browser, and remove the shortcut from your phone’s home screen. Friction helps more than willpower.

Ask for your account to be restricted or closed

Contact MEGA63 Customer Service and ask for your account to be restricted or closed. This request is honoured. Customer Service is available 24 hours a day by live chat, WhatsApp or Telegram, and by email at [email protected].

Where to get help in Malaysia

If gambling is affecting your finances, work or relationships, speak to someone outside the situation. Malaysian mental-health helplines and counselling services handle gambling-related distress, and a general practitioner can refer you. Talking to somebody early is the step most people say they wish they had taken sooner.

Common questions